I booked my first ever lip injections 2 weeks ago. The office was clean, staff was friendly. We discussed the looked I wanted to achieve and Melanie was honest on the process. She numbed my up with just ice which surprised me that I didn't feel a thing. My lips turned out nice and natural the way I wanted this first time around. I can't wait to book for my next syringe to make them fuller! I'm now addicted!