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| - There's a sign posted inside FastMed that reads: We Strive for Gold! Apparently, they're referring to the gold that lies within your pockets.
This sums up my opinion of this particular urgent care facility pretty well. I did receive the standard "corporate" comment on my Yelp review, but this was only for appearance purposes - as no actual e-mail communication took place when I attempted to do so.
My initial visit involved going in for some rather ugly flu-like symptoms. After speaking with the Physician Assistant (there are no real doctors here to my knowledge), he quickly diagnosed me with a sinus infection and prescribed the appropriate medication. When I questioned if he was certain that I didn't have the flu, he shrugged and said that I'm not displaying flu-like symptoms, but if I want peace of mind, they can give me a flu test.
"Oops. It turns out you DO have the flu!"
Uhh...yeah.
The second visit ran a bit more smoothly, as I simply had an ear infection that required cleaning and a medication prescription. Pretty standard stuff.
My third, more dramatic visit, involved getting treated for an ugly finger laceration that required five stitches. Naturally, my agitation was a bit higher during this experience, so the mandatory two hour wait became a bit more of a burden. Most of the staff seemed rather cold, which I'm guessing is the usual desensitization to all of the things they see. The PA who actually performed the stitch work was totally professional and was the only one who actually seemed empathetic, so I'll give them an extra star for this.
Now, here's what you need to be warned about. If you get stitches here, don't expect to return for a courtesy follow-up without having to shell out another copay. I was originally going to go to my personal doctor for the removal, but they advised me to return to the urgent care who originally performed the procedure. Since the removal is largely considered part of the treatment follow-up of work that they've already done, the removal should be performed at no charge. While this might be true at most urgent care facilities, it certainly isn't true at this one. I've had stitches several times throughout my life. Not once was I ever charged an additional copay visit for the removal, including some reputable surgeons. Can you say greedy?
They've adopted a policy where, if they don't know what your copay is, they'll charge you 125 dollars. If your copay ends up being less, they will refund you the difference. Obviously, they do this to avoid patients "stiffing" them. The receptionist charged me this fee, since she said my insurance card didn't list my copay. I called my insurance, which took a whopping 30 seconds, in order to determine what my actual copay was. I'm sorry that this was too much work for you.
Be prepared to wait at least two hours, regardless of what the issue is. Yes, I'm aware of the irony given the name.
I'd go here as an absolute last resort, but after learning about their current greed, I'll stick with other urgent care facilities.
Not recommended.
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