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http://www.openvoc.eu/poi#funnyReviews
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http://www.openvoc.eu/poi#usefulReviews
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  • Let me start off by saying that Rogers isn't even worthy of 1 star. Too bad we can't just give no stars. Ive been using Rogers services for an upwards of 8 years. 6 months ago decided to get internet and Rogers had a deal of 50% off since I already have my cable and cell phone with them. I asked the Rogers employee on the phone several times "what is the final cost including taxes" but I never thought to ask "when does it expire" so therefore he felt like he didn't need to tell me that it's only a 6 month promotion and that I would need to pay full price when it expires for the duration of my contact - that's quite an important detail to leave out. Fast forward 6 months and I notice my bill has skyrocketed. When I call they claim that it stated on my bill that it was only a 6 month deal and that even though the employee never told me this (after repeatedly probing him about the cost over the phone) it was still my responsibility to read every word on my bill. I sent in a complaint to the better business bureau and 2 days later I got a call from a rude woman from Quebec who basically got defensive and rude in her tone as I tried to explain the issue I had. She of course just resorted to the legal jargon about it being on the bill and it's my responsibility to read the bill. Then she tells me that I am being rude and to use a professional tone when the entire time I couldn't stop thinking about how rude her voice sounded - almost condescending like I was the one who screwed up. I can't wait until I my contract is up on all of my services so I can be done with them forever. They will lose about $2000 of business. I'm sure a small amount in there minds but hopefully this review will persuade people to look for services elsewhere. There are now plenty of other competitors so I urge you to check out other services - I'm sure Telus and Bell aren't angels but there's lots of smaller companies emerging. The Rogers business model: Dupe consumers into agreeing to verbal contracts with employees who are instructed to give little to no information regarding expiry dates of these "deals" they give to people. Then reap the benefits when people are either forced to extend their contracts to get another "deal" or pay full price until the contract runs out. Too bad this will never lead to any loyal customers. I am not surprised their stock plummeted. People are fleeing this company in flocks out of spite of their shady business model. Conclusion: shady, irresponsible company that deserves a class action lawsuit against them.
http://www.openvoc.eu/poi#coolReviews
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