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  • Horrible customer service at PHX sky harbor airport. The manager gives guidance to the staff to push people through kiosks but they had 1 person managing more than twenty kiosks...and the kiosks were not reading credit cards, etc.. this means we had to go to do another line to see an agent... then the agent couldn't process it and sent us to a third line to see a supervisor as we waited so long that it reached 1h before our flight (they said they cant check the bag is its 1h before flight) so then supervisor called the manager... Manager was not a star at all. She was rude and unhelpful! I was trying to explain what happened as we were going from a line to another she kept saying: no way you guys came in earlier (her colleague said no they were here early) and as i tried to provide details she kept repeating stop it stop it stop it stop it madam i dont believe this. You have to take a later flight as i will not override the system to check your bags! She was not helpful, cost us a day of vacation as the next flight was 5h later, and we didn't even get an apology! I will NeVER fly with AA again because they dont invest in having more staff or training their managers to be friendly and helpful with customers! Horrible experience
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