So far, Paul has rescued countless pairs of shoes, two purses and three suitcases for me. His work is good, consistent. And, he is honest about what he can/can't do to fix your stuff. I think it pains him a bit to see how I sometimes love my shoes to death but he does his best to breathe some life back in to them.
I appreciate that there are still craftsmen available who do what this guy does. Yes he can seem like a curmudgeon, but I respect his work and take his lectures with a grain of salt. (Yes, I do know I shouldn't wait until I've worn through the insoles before I bring my shoes in for repair, but I'm not going to change him anymore than he's going to change me.) It's worth it if I can get another year or two out of my favorite Cole Hahn or Donald Pliner or Kenneth Cole or oh I love shoes....