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  • I am a little surprised by how many great experiences people have had at Zucca. I wish I could say the same. First, we walk in Saturday for lunch and for about four to five minutes, there was NO staff anywhere in the restaurant. They were all in the back. Not only does that just seem weird, it seems unsafe. And it happened multiple times while we were there. So we just stood there, not sure what to do or what was going on. When a waitress finally saw us, she told us to sit at any table that's clean. Then pointed and said, that one (which was the only clean one). Next, it took another 8 minutes to even be approached. We sat at the table with no menus, no introduction, no silverware nothing. There were a couple of times when I seriously felt like just walking out. I don't really blame the waitresses because there was ONLY TWO in the entire restaurant. They were acting as hostess, waitress, bus boy and food runner. That's seems like mis-management to me. This review got two stars instead of one because the waitress was extremely nice. Not very attentive, but nice. When our food came, we didn't even have silverware . . . We ordered a pizza with spinach, italian sausage and onions. First, about five minutes after we ordered, we were told there was no spinach (so how would they make their spinach salads with NO spinach in the restaurant??) so we switched to banana peppers. When the pizza came out, the pizza itself was done, but NONE of the toppings were-- they weren't even hot! It appears they put in a cheese pizza and forgot to add the toppings so once the pizza was done, they threw on the toppings and put it in for another 30 seconds. The onions and banana peppers were not cooked AT ALL. They were cold and just thrown on top of the pizza. The Italian sausage also was not cooked enough. If you are going to eat out in Southend, there are SO many other great choices. My advise, skip this place. You will be GREATLY disappointed. The service and quality of food are severely lacking. In addition, the place just seemed overall a bit dirty.
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