Underwhelmed by their ability to handle a group reservation as they charged two clients' personal cards who were covered by our company card. Had to call back as the manager didn't return my call within six hours. She barely apologized...said "sorry about that" as she hung up the phone. I get that mistakes happen but when they do, you handle them promptly and professionally with a clear "I'm very sorry for the inconvenience to your clients" (or something like that!) from the start. Will look elsewhere next time.