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  • Little mix up with our reservation (that I made last November!) I've been staying here every year for about 8 years (meet here yearly for a Trauma Conference) so it with some regret I'm only giving this visit/stay a 3 star review. The little mix up to my reservation was that I had requested a King bed and was given a two queen room, in addition they had placed me in a free upgrade without asking (in a brand new tower) and when i saw that and requested my original room back they found that my requested room type no longer existed. To explain more fully I will say that the conference meets early and runs late, and we found early on that to stay in the tower that the conference rooms are actually in (20 floors down of course!) is much more convenient and there is no lack of luxury in the wonderful jacuzzi suites. Because of this when i make my reservations FOUR months in advance I sort of expect a place as wonderful as Caesar's to be able to keep the original reservation or maybe at least mention that all bets are off and i may not get what i wanted in spite of the fact of early reservations or that they might upgrade me without my knowledge. We routinely stay at the Langham Pasadena (formerly Ritz Carlton) and while I'm not a total snob, they are really the template for the ultimate in customer service. Think Nordstroms gone crazy...that's the Langham. I guess because we only have a couple of fancy trips per year I appreciate the effort that goes into making my stay that much better. It saddened me somewhat to see that Caesar's was not able to meet or exceed the quality of customer service at the Langham. So here we are, finally in the correct tower but in a double queen room only 12 floors up (I also request the highest possible floor just for the wow factor of the gorgeous strip views!) Is it a nice room? Yes. Is it the room I had been hoping for for the past four months? No. We'll survive, though, and trudge on bravely facing the harsh reality of our measly little queen room but still...visions of the King room still bounce around in my head. Next year I plan to call in the summer to talk to someone in customer service so that I can use their system to try to not have this happen again. Room service was delightful and every staff member I've called on the phone so far has really wished us well and asked how our trip in was. They are so friendly, that's for sure.
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