I was initially hesitant to rent a car based on the reviews, but I am glad that I went ahead and booked. I got a great rate for a car and was able to get an upgrade since the car I booked had no bluetooth. I was picked up and dropped off with no problem and since I was in a hurry to drop it off because we got stuck on the highway coming back from CA, I did not refuel the car and they only charged me 2.99! This was less than what I saw coming in. Overall great service.