I had an 'accident' with a vacuum - operator mistake. I was using the suction hose and didn't realize the beater brush was rotating and it melted a 9" x 2.5" grove in the carpet. The carpet has a very random pattern with fibers running multiple directions and height and is a single color - making it extremely difficult to find a perfect match to drop in where the damage was cut out. Daniel, the tech who arrived on time, spent a considerable amount of time figuring out how to match it. He worked his magic and I can literally not tell where the repair was made. I am ecstatic! My wife didn't think it was worth it because it was under the edge of the carpet, but now - it's gone and back to looking like a single piece of carpet.
I also appreciate that Daniel worked with me (an out of town condo owner) on meeting my appointment needs. He kept in good communications from the first time I reached out to Las Vegas Carpet Repair to understand my needs in terms of the carpet and my return to Las Vegas.