I have been to this location a lot in the last few years and each time I come I regret it. Service and food seems to get worse every time. First of all it seems to have gotten less appetizing all around. To begin with the service is horrible. Long waits and Wait staff seem disinterested in what you are ordering, and they seem to always smell of cigarettes. I hate to judge on people physical appearance but the waiters all seem to look like those you would see in those faces of meth ads. Dirty, missing teeth, stained uniforms. I'm sorry but I prefer people to be clean and clean looking if they are serving and handling my food. The food here also has gone down hill. Nothing seems to taste quite right compared to other ihops in the area. They really need to do an over haul on this location. You'd expect better in Ahwatukee. You're better off at Denny's down the road .