Horrible customer service...
I made an appointment for my dog on sat for wed at noon. 415 came around and they still weren't finished. I called in and from the sound of the voice they havent started yet. I got my dog and his grooming was horrible he looked like they put him in a puppy blender. Yeah my Yorkiepoo isn't the calmest dog but if you're a professional you should know how to handle that. They pretty much held my dog in a cage for 4 hours and quickly gave him a last minute chop. And that's exactly what I got. His ears are very much un even, his body and under his chin is really really choppy. And theres a big patch of hair that hangs from his body when he walk because they missed that too. I demanded a refund and thats what I got. I went in to get my refund and I was showing the guy where they messed up and my dog Benni started to move around and the guy says well that's probably why this happened... What??? Thats your profession!!! Then the lady with glasses and tattoos had a horrible attitude because the dog she was grooming got a little excited because my dog came in. She said I just need him to leave. Referring to my dog. Thats the last time ill be going there. They need to work on their craft and their crappy customer service. The DMV has better attitudes then they have.