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| - I would avoid this company and recommend not using them. Here is a summary of my experience with them.
Over the phone estimate: Sales guy seemed friendly and was very calming. But it was all down hill from here.
Pick-up: They came four hours early. So having planned to box up a whole bunch of stuff in the morning, I was caught off guard. Then the delivery guy said it would cost me each time they packed a box for me. So my wife and I scrambled to pack boxes while they were moving other stuff. Really stressful. I will give credit to the mover who did my pick-up. We made friends with him and he packed all my stuff really well. Used a ton of blankets and lots of tape and really did a good job packing the furniture. It is because of him that I give one star.
During the Move: After being assured that delivery would be 7 to 14 days, after a week I tried calling the company. However, I couldn't get a hold of them. First time I called they said they would check status and call me back. Never called back. Second time my wife called and it was the same thing, they never called back. Third time the clueless girl put me on hold and left me there until I was dropped. At this point I was fuming and scenarios where they just stole my stuff and sold it were playing out in my head. Finally I got a hold of the girl again and got her to tell me my stuff hadn't left the pick-up. This was two weeks later. She said my stuff would make it there in another week.
Pre-Delivery Discussions with Driver: This was just a horrible experience. The driver called me and told me that in order to deliver to my location it would be a four hundred dollar shuttle fee. He wouldn't drive into my city. The asshole sales guy failed to mention this to me... probably on purpose. I called the driver and asked why they didn't mention this to me even though they knew I was moving to this city. He didn't care and just said "my truck isn't going into the city." Then he gave me two options "One - I drive the stuff to you for $400 or option two you can have me drop your stuff off at a storage site, rent a Uhaul and get it." I said "Well with option two, will you still help me move items into my house or re-assemble anything?" He responded "No, but you can hire two Mexican's at Homedepot." I was shocked that the guy said this. Then he continued "see with Option two you will save $200 because you can rent the truck for a $100 and the Mexicans for $100, this is what I'm going to do anyway." WOW. THANKS DRIVER. Sounds like a win win for you. Why would I want to rent a truck to get my stuff? That's why I hired this craptastic company. Can you believe he basically told me he is going to pick up two day laborers at Homedepot? I can't even believe the dude said that to me. I gave him some crap, but I mean they have all your stuff so there's not much you can do.
Delivery: The driver shows up at 9pm with two guys that I really doubt work at "First Choice." The driver grabbed my money and I didn't see him again. I don't even know where he went. I think he went to another location or a bar. I seriously didn't see him again. So here I am with two dudes and just telling them what to do. But they were good about it thankfully. I helped them move a lot of the items actually. It was so late that if I wanted this thing done I knew I just had to roll up my sleeves.
Damaged/Lost Items: I could hardly believe it, but everything made it. And it looks pretty good. Just a few casualties. I would give them a star for this, but I think it was only because we were lucky to get on the good side of the packer at our pick-up.
Overall: I wouldn't recommend this company to anyone.
**Update - I just stumbled on this article about the company. Scary!
http://www.thedenverchannel.com/news/21563044/detail.html
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