Spent $6000 on a Samsung 65" curved, Harmony remote and two 32" Samsung TV's and sound bar. The installation was flawless. However, I cannot get a hold of the technician for subsequent remote/TV problems....of which there have been several. He does not answer phone or texts and you cannot leave a message as his mail box is always full. I was told I would have support for one year. This would be great if I could reach the technician and have a subsequent call back in a reasonable amount of time. Forget calling the 800 Geek Squad number. They have been no help other than to schedule a tech visit when clearly things could be rectified by a simple phone call. I would hesitate to recommend Best Buy due to the technical support, or lack thereof