First, I want to say any bad reviews about Excalibur is HOGWASH and they probably drank their daily dose of Haterade!!! Bill and the Excalibur team are beyond professional, they are an example of excellent customer service and quality work. I had front bumper damage to my 2015 Acadia and took my vehicle to three different collision/auto body shops and Excalibur was the place my husband and myself chose because Bill quoted us a reasonable price and we like to keep our business in Streetsboro where we live. I scheduled an appointment to bring my vehicle in thinking I only had cosmetic damage, that could be repaired in 2-3 days, and the Excalibur team immediately noticed I had damage that could cause safety issues. Bill called my husband with the news and we knew had to get it repaired. Bill not only worked with us to give us a reasonable price, I was given a rental vehicle to drive while my car was still in the shop, Bill waited past closing time for me to pick up my vehicle after I got off a 12 hour shift, and they detailed the inside & outside of my truck with tire dress. Now, if this isn't EXCELLENT CUSTOMER SERVICE then I don't know what is.