| rev:text
| - After years of working out at various area YMCAs, I cancelled my Y membership and thought I would give this place a try. Bissell has set up a special discount card for tennants of the Ballantyne Corporate Park. This BCP discount card is for use at local businesses that have signed up to participate in the program.
So, before I went over, I checked the terms of the deal on the BCP website and the Ballantyne branch of Sports and Fitness Clubs was offering (and I quote directly from the website) "$17.99/month membership includes (no start-up fee!), two free sessions with a trainer, one free nutrition session and one free consultation with chiropractor." So, when I get to the gym to talk to them about signing up, they tell me that is not the deal they were offering.
Basically, they would charge a $29 start up fee and waive the first $17.99 month's dues. I told them that was not acceptable to me based on the terms of the deal that I had seen on the BCP website, and pulled out my cell phone to show them the exact deal. At that point, the first guy handed me off to the manager.
The manager basically argued with me about the terms of the deal and when I showed him the published deal, he said that they have not honored that deal since March. He basically just offered me the same "deal" as the first guy - $29 start up fee and waive the first payment of $17.99 month , then the charge would be $17.99 a month for a year contract. Um, no thanks. He then told me that "most people" are ok with that and just go ahead and sign up. Whatever.
I am not "most people" and I can tell that if they are going to be this difficult to deal with before you sign up, their customer service sure isn't going to be any better once they have you locked into a year contract. At that point, I told the guy that I'd like to get a guest pass to try it out before I signed up. Once again, I got nothing but hassels from the front desk. Finally, the manager told the guy to let me "try" them out for one visit.
So, I went back to change. The changing rooms are ok, but not quite as nice as some of the local Ys. They have a decent amount of treadmills, bikes, and other cardio machines but nothing special here. If you are into strength-training machines & free weights, there seemd to be plenty of options. One negative about the layout of the gym is that the stretching area is rather small for the number of people who work out here.
I am very disappointed because I had really high expectations for this place. But, it left a really bad taste in my mouth. I think I'll just go back to the Y where they are more expensive, but facilities are nicer overall and there are no hassels with bad management or poor customer service.
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