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| - I go here at least twice a month and never have an issue. If not for my less than stellar experience last night, this Cafe Rio location would deserve a solid 4 stars.
First some background. Let's talk about Cafe Rio's tres leches cake. Cause it's not just good-it's wonderful. It's this moist, flavorful HUGE piece of white cake that's made even more moist and more flavorful by the 3 types of milk that it's so deliciously soaked in. But the best part (not to mention the part that makes it so amazing) is that they top it with fresh whipped cream and strawberry slices. It's heaven in a clear clam shell package. For reals.
Ok so last night. Ugh. I went here specifically for the tres leches. The boyfriend and I had done some shopping and we were both in the mood for something sweet. Cafe Rio tres leches. Boom. So we go and order it to go, pay for it, say thanks, take our bag and drive home. About halfway home, I decide to look in the bag (probably just to remind myself of the yumminess that awaited us) and I'm shocked and disappointed and pissed that there's absolutely NO whipped cream or strawberries on either of the cakes.
'Ok', I think, 'they must have just forgotten it cause we got it to go. I bet they put it in cups and we have to put it on ourselves and they just plain forgot. Cause they were busy. And this is Cafe Rio. And we've always gotten awesome service here.' (See how I'm so quick to give the benefit of the doubt. Boo. Wrong this time.)
So we decide to just drive back (cause surely they just forgot it, right? And they'll give it to us in containers and we'll be on our way back home and all will be right in our tres leches world). But nooooooooo! When we go in and tell them they've forgotten it, the girl behind the counter says, "Oh no, I'm sorry, we're out of whipped cream and strawberries."
Wait...what?!?! You're out of whipped cream and strawberries? Did I just hear that correctly?! And you didn't think to tell us that when we ordered it? You just ASSUMED that we'd be ok with not getting 2/3 of the freaking ingredients? Oh hells no. Hells to the no!
Not happy, not happy at all. My boyfriend (being the genius that he is) suggested that we drive to the Cafe Rio on Stephanie and ask them for some whipped cream and strawberries. (We're obviously pretty serious about this cake, people!)
So we do. We go to Cafe Rio on Stephanie and Warm Springs and surprise! They are more than happy to give us whipped cream, strawberries and a big huge "We're so sorry" on behalf of Cafe Rio Eastern.
Moral of the story? If you're ordering something from Cafe Rio Eastern, make sure they have all the ingredients available! Second moral of the story? Try the tres leches cake at Cafe Rio. Now.
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