Normally I love this store!!! The store and concept get 5 stars!!
This particular store's service gets maybe 2 stars in you are lucky.
Every time I've been in, the employees aren't helping anyone. They are either cleaning up and ignoring customers, or they are behind the counter.
I had gone in to find some gifts for my daughters. The previous time I had been in, my 4 year old had noticed the hair chalk so I went to the counter to ask one of the girls back there where I might find it since I didn't see it.
First, I was the ONLY customer there. All 3 employees were behind the counter gossiping. I must have stood there like an idiot for a good minute while they talked and didn't even look at me. Finally one of them asked rudely if she could help me, like I was disrupting her. I asked her about the hair chalk and she said "I don't know." I just stared at her. Then she YELLED to the woman (named Janelle because I heard her on the phone later when I was paying) who looked like a manager. This "manager" didn't even turn around, kept walking away and just yelled over her should at me "We don't have any."
Nice...
Very professional.
If you can, visit another store. I do love Charming Charlies and the accessories are awesome. It's the employees that don't seem to like their jobs....