Driver left people outside of bus, in 100-degree heat, saying he was only dropping off. Then he walked in hotel, came back 20 minutes later with icy drink, now we could board. Very nasty to me when I couldn't immediately find my little paper voucher...he spoke to the other passengers on bus announcing that I was slowing down their airport arrival. This company apparently allows total jerks to drive for them.
Would have been better value to take cab.....or just pay cash to shuttle that is already in front of hotel and ready to go. Waiting for 20+ minutes in Las Vegas heat, and having to track one more document(voucher) is crazy. Never again.