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  • I came with two girlfriends after shopping. One friend is a regular and she raves about this place so it's time I check it out. We went to the Scottsdale location. It was loud. Music blaring and lots of TVs everywhere with the Diamondbacks game on (which I enjoy). But it was a little hard to hear over the music and people trying to talk over it. For starters we shared a Mac-n-cheese dish with bacon and jalapeños and....peas?! What's up with that?! My friend picked them out for me when I whined about how icky peas are lol. But it was still very tasty and I know how to order it next time. So we get our burgers, one friend had the Open Pit and the other had Ring of Fire. I had the Steakhouse-something with truffle oil on a pretzel bun. Ah-maz-ing. There was trouble with the Ring of Fire- my friend ordered it well done and it came out more undercooked than she could tolerate. Our server, Erin, was great! She apologized and promptly returned it. When the second one came out it still was undercooked but not as bad. A manager type came out and said he would comp her burger AND her beer. Wow! That is service. It wasn't necessary, and we made no scene about it. They fixed the burger and my friend enjoyed it but the gesture showed incredible commitment to customer satisfaction. Impressive. I cannot wait for the central Phoenix location to open!!!
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