When we walked in the door we were greeted very nicely and taken promptly to a table. We were sat in the bar area. Let me just start by saying the service was well below TGIF standards. We have ate here on mulitple occassions and have been satisifed but this time we were not. First of all, our salads came out and they were bland with hardly any toppings. My steak came out hard and tuff that you could barely cut it. I was missing my mashed potates and partner was missing his mac n cheese. We only got 1 refill while we were here. Meanwhile the bartenders children and baby mama walk up to the bar and the bartender completely stops what hes doing and starts playing with his children. The child maybe age 4 goes behind the bar and the management seemee not to care. Then he even walks outside with his children. The bartender wasn't focused at all on his job. He was very rude and no smile what so ever. Didnt even introduce himself. Never asked if he could help us with anything, never asked if we were ok nor never came to check on us.