I've visited this bar/restaurant twice now and have passed by several times when staying at New York New York Hotel and Casino.
My first visit was with a group of 12 people, I know, a very large party. Tom's Urban is a pretty large restaurant and there were tons of seats available but we weren't seated right away. I understand it was probably due to our group size, but we were completely content with sitting in the bar area. This was something we had to suggest before it was even an option. The vibe was fun, there are tons of TVs for sports and the food was delicious; however the service was okay. Maybe our group size was a little intimidating. We unfortunately didn't get checked on often or waters/drinks re-filled. Overall we had a great time - still cool place.
The second visit it was just my husband and I during Sunday brunch (12-2pm). It wasn't busy, many open tables and we were seated farthest from the televisions and bar. We felt like we could have easily been hidden or forgotten so we asked to sit a little closer into the restaurant for better views of the sports games and service (if needed). Unfortunately it seemed that they were incredibly understaffed because service was very slow. I felt really bad for the server and saw that she was working hard, where others in the audience just felt service was poor. We ordered a few small plates and overall enjoyed our time.
I rate this place three stars cause I think it has so much potential! Its so fun, good location, vibe, music and food. I just wish they staffed better to make the delivery and overall experience more memorable.