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  • My wife and I took my mother out to dinner for her birthday at this Olive Garden location. We received the worst service ever. I wouldn't even call it service, I would say we were more like an annoyance to our waiter who seemed to want to have nothing to do with us. The restaurant was busy when we arrived so we tried to be patient about our drink order taking longer than usual. The fountain drinks arrived first but the beers that my mother and father ordered were taking a little longer. No big deal, until my father's beer took another 20 minutes to arrive because, as the waiter explained, it was in "the other cooler." Our appetizer's arrived in a timely matter and they were very good, and all of the main courses arrived on schedule except for the wings my dad ordered. The waiter explained that the wings were just being cooked now and that there was confusion in the kitchen. This would have not been a major issue, the waiter said the wings would be up in 2-3 minutes. By the time my wife, my mother and I had finished our dinner my father still never received the wings he ordered, this was after about twenty minutes since the waiter delivered our food. He never checked in with us to apologize or give us an update, he just ignored our table. We had to get the manager just to tell him we didn't want the wings anymore and wanted to leave. He was apologetic and got us our check, but then he had to come back about 15 minutes later to get the check because we were still being ignored by the rest of the staff. The waiter seemed very upset with his staff and from our observation most of the people working that night didn't seem to care. The only conclusion we can gather about our waiter is that he was working hard for a big tip from the table of eight he was serving, which is his mistake because if he would have given us good service I would have most certainly tipped him 20 dollars on the 62 dollar bill we had as I usually like to take good care of waiters when they give good service. I was so upset that I gave no tip which I have never done before. The service at this Olive Garden is poor based on our experience. The food was delicious and well prepared, the kitchen staff should be commended. The service staff should be reevaluated and retrained.
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