It's all been said already and true. Bad . Padding. Overcharging . Bullying .Disorganized. I live in California had the same shady experience . He tried to use bullying as a tactic to get me to stay. He overcharged me for " repairs" and then wanted more. Tried to say he was giving me a discount. And then sent an email saying I was the first owner to leave his company because everyone was so happy with his service. Classic charmer with lies and bullying. Id stay away!! I use Providence management and they Are FABULOUS!