I felt very disgusted by the experience because I was treated quite differently as a foreign-national student, and I almost felt humiliated. I felt I was being fooled and disrespected during the whole service.
They charged me over 200 dollars on a 500-dollar tax return. I was not so much upset about the outrageous charge as much as how I was treated.
1. I felt my tax return was a burden to the lady who did my taxes even though I was paying her. The lady was not even trying to find out what treaty I was under, and simply just sat there in a very dissatisfied manner. I HAD TO FRATICALLY LOOK FOR IT through my own old files as if it was my fault and my job.
2. The only time she laughed was when she saw my signature. It was not a friendly laugh, RATHER CONDESCENDING actually. I almost felt humiliated for something I should not feel humiliated about.
3. The lady who did my taxes did not explain why it cost so much, and just rushed me through at the end. I only got a very lazy and superficial answer from the front desk - "oh it depends on how many forms you brought in" I brought in two forms- my W-2 and one other form.
4. The lady who did my taxes also did not explain that they could deduct their service fee from the tax returns directly. I mentioned the option to the front desk lady, she told me that I would have to go back and talk to the lady who did my taxes. At that point, no.
IN ONE WORD, support small local businesses. DO NOT go to H&R Block!!