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  • I took a piece in to be framed for my child's room. I showed Megan what I had and explained how I planned to give it to my son. She said my options were limited and so I went with her suggestion spending 450$ (!) to frame a 60$ item. I explained that I had some specific concerns and she assured me it would be no problem...I was able to pick it up 3 WEEKS later and was VERY disappointed in how it looked in the frame. The paper was not flat at all, there were waves everywhere causing glare. It was also very heavy, dangerously heavy to hang in a child's room. I do not understand why she did not notice all of this when she was framing it and call me to go over options or see if I even wanted to proceed. When I got it home my husbands first words were "What happened to it?" I was just sick about it and emailed Megan who said "There are other options bring it in and we'll look at it". So I drug the heavy thing 55 minutes back down to Madison, when I got there she said my option was to take it out and use the frame for something else! Like what?!? How do you reuse a custom shaped frame? I left there, went to a different framing shop, and had it framed in 3 DAYS in a custom frame I can lift with 1 hand for 90$. Overall very poor customer service, why not call when you realize you can't do what you tell a customer you can do...makes me sick to be out the 450$ as well, though I gladly would have paid it had it turned out.
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