I have been coming here to get my car cleaned ever since Washworks on S. Rainbow closed awhile back. I wash my car every couple of months or so, depending on my car's condition. I usually will get either the Bronze or Silver package. Sometimes just an exterior wash if the inside is still fairly clean. And a more in-depth cleaning/detail every year or so. There is a 72hr rain guarantee(exterior wash).
Typically my visits are early afternoon on a weekday. They have a waiting lounge with a couple couches and chairs. Complimentary water, coffee and soda fountain. Computers with free internet access and a tv. Some visits are busier than others. My wait time is usually around 30min-1hr. The prices have gone up a couple dollars recently, but still about par of what other places would charge.
If you have chips on your windshield. Sometimes they have a guy on-site who can repair those. Most insurance providers cover that free of charge. State Farm is the only one I can remember offhand that doesn't offer that for most of their plans.
They have a loyalty program where you receive a free (bronze or silver?) wash for every 10 washes you purchase.
So far, I haven't had any problems here and they do a pretty good job.