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  • I cannot say enough about how pleased I am with my interactions with Ace Relocation Systems (Atlas operated). We moved from Fairfax,VA to Phoenix, AZ two weeks ago. Ace Relocation coordinated the move out of their Maryland office. Robin McCarty provided my initial estimate and follow-up. Before selecting Ace and Atlas, I spoke with 6 other moving companies, including Graeble, Nationwide, and Mayflower, and others. Robin's quick response to all my inquiries, and her impressive sense of professionalism was the reason why I selected Ace and Atlas, even though I had a lower bid in-hand from a competitor. She offered me the confidence I was looking for in making our move. Theresa DeHart was my next point of contact and she handled the logistics of the move from start to finish. Like Robin, Theresa was quick to return my calls and answer all my questions - even the most minor. She followed up with me on the day of my pack, and on my loading day and delivery day. She also coordinated box removal for me after the move was completed. Simply put, she was terrific. William (Dave) Haines was my van operator. What a gem!!!! I could not have imagined working with anyone better. He called us in advance of the pack and load to tell us when he would arrive - then arrived at when expected. He also called us in advance of our delivery and told us when he would be onsite to unload the truck, and then followed through. He handled his crews marvelously, and my interactions with him put my mind at ease about the long transit. I knew I could trust that he would do everything he could to ensure that our furnishings arrived with care. This was my second move with a professional moving service and Ace's quality of service eclipsed the other. I would not hesitate to ask Dave to move our furnishings again, and would recommend him and the entire Ace crew to anyone who inquired about moving services. Thank you, thank you!!!
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