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  • Ridiculous. Was given the option when making reservations for 6:15pm or noon for thanksgiving dinner. Arrive at 6:09pm for our party of 2 reservations at 6:15pm and told 30-45 min wait. What's the point of reservations? I have myself and my disabled mother. No place for her to sit. Just had surgery for brain cancer and the hostess couldn't even give us a seat at the bar. We have been this establishment as a thanksgiving tradition for 7 years now, between the Scottsdale location and Seattle. This will be the last year we continue this tradition due to the fact that you have to wait 45 minutes after your reservation. Very unprofessional. Disappointed to say the least. I only make these reservations to take my mom here because she loves this place even though they have mediocre Italian food. Had to edit this review. We were seated 30 minutes after our reservation. While walking through the kitchen to be seated, a server turned around and ran into my disabled mother and her walker. She then got yelled at by another staff. The table we were sat at was set for 6 people when only 2 of us, the first chair I grabbed was broken as well as the chair my mom sat in. This place has gone down hill. Would compare this place to a Denny's. 7:51pm... no food yet. Took 45 minutes to get out appetizer. We're now 10 minutes past the time our server told us our food would be out at max... normally I wouldn't complain but this is thanksgiving.. not a single face in here looks happy and all we're hearing about is "how busy we are.." Update, food arrived 1.5 hours after we were sat 30 minutes late. Stuffed shells were hard and over done with barely any cheese on top. The stuffed prosciutto chicken had barely any prosciutto inside and was extremely dry. Server took it back. The bread was all cold, frozen butter... desert took 15 minutes to arrive when ordered. Been to these establishments all over the USA, this will be the last time we ever visit. Terrible food, terrible service, terrible management due to the under staffed holiday.
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