Our Department at work ordered Pizza today and it took over 2 hours to get from Park Street to off Pflaum road. When we called to check on it after an hour, they said "this is normal" really? what? funny, 5 minutes after we called, came the email that "your pizza order has been received" You would be better off saying "ooops, you know we are really busy and it was misplaced" then to lie and say it is normal to take over 2 hours to deliver a pizza ! 20 minutes after the email, came the pizza.