The service was okay when it was present. The menu, particularly for an all you can eat sushi restaurant in Calgary, is worth 4 stars; broad and creative. The decor and atmosphere was social and bustling. It's not for intimate and romantic but perfect for a small gathering of talkative people. Most of the food tasted good as well. Here's the reason for the poor rating; we were served three pieces of crab and the first piece, the claw, was bad. We had a child in a high chair that could not get close to the table because of the table's base so we spent too much of the night cleaning up spills that we should have left for our waitress who didn't blink when I told her that I had started into the bad crab meat and was nearly ill on the spot. If I had to guess the reason for her lack of empathy or even interest I would say it was likely a familiar comment, not a new experience for her. Do not bother with the sunomono if you want the actual salad because it lacks noodles but it's served in a pretty dessert glass to make up for it. We paid a little extra for the extended menu and couldn't eat more after the crab - which they didn't even come get immediately or offer new plates so ours no longer smelled bad - but it was worth it (I'm kidding) because the waitress eventually said the management was sorry and would not charge me for my Diet Pepsi. It was flat and our two year olds half glass of apple juice was $3 but my pop - to wash down the turned shellfish - was free. Do we risk going back again? Unsure. One final tidbit. We asked for a different sitting arrangement before we sat down to dinner originally but were told the more accommodating area of the restaurant opens at a later time then where we were sat. Odd. Is this restaurant already to sure of itself to actually care about its patrons? I sure hope not. Calgary already suffers with groceries that are too expensive, trades that couldn't care less, disgruntled employees, a lack of jobs, and a general apathy in customer service. We don't need another disconnected business but we could always use another option for where to spend an evening relaxing with friends and family enjoying good food and a laugh.