I rarely venture out to this Future Shop (FS) with a best buy just down the street from this location. There is a reason for this even though Best Buy owns FS their service and business practices are quite different.
Best Buy doesn't have commissioned employees and their returns are straight forward. FS on the other hand has people hovering around in some sections (I guess due to high margin in those departments) while some sections are left at their own mercy and one has to chase someone to get service.
I was looking to get a new laptop as my current one is on its last legs. FS had a model that met my requirements. Guess what I couldn't find anyone to help me out. There were tons of laptops on display but quite a few of them were missing labels and tags so one couldn't tell what model they were and what are the specs.
I managed to pull up some specs from their website on my phone and finally flagged someone to help me out. Initially the sales person was adamant that they don't have laptop at that price with those specs. Seriously not according to your website. Anyway after reluctantly checking their inventory system he told me they did have the laptop but not in the color I wanted.
So guess what a useless trip that achieved nothing.
So folks come here and do your homework beforehand as you are not going to get any help here.