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  • So many reasons why I will not stay here again. The front desk lady was first - she just pissed me and my husband off. Then the horrible room service we had and so many other things. The two gentlemen in the business center were extremely cool, helpful and just awesome. Which these two could train the front desk ladies. Front Desk experience - We got to Vegas on sunday morning and went straight to our hotel. The lady at the front desk was a little snarky. Let me first say - my husband called ahead of time, twice actually, and explained it was our anniversary and special and could we please have a room with a strip view. He was told yes, it will be taken care of, we have a strip view. - So we give her our names and she says check-in isnt available until 11 or 12, and come back then - Just her tone and wording was so rude. We ask snootypants if the room is a strip view - she says no its a pool view. Nicely my husband explains he called ahead and was told he did have a strip view. Attitude chick responds to us like this "again, there is nothing I can do until 11 or 12, I suggest you come back then" which we were fine with - just not fine with the tude on this girl. So we decided to go to the Wynn buffet for breakfast. After breakfast it was time for check-in. We get back and hope we dont get the same chick, but we did. When we go to check in with snooty witch is a little bit less bitchy and immediately tells us there are only rooms with partial strip views available and not the one we requested and would this be ok, well of course its not. So politely we ask how long it would be to wait for a room with a full view. She picks up the phone - asks someone to release the rooms, and then books a full view room. Now let me ask...why the heck didnt she just do that in the first place? We get to our room finally and its a room with a strip/fountain view. This was awesome. Last time I felt like I didnt get to enjoy the fountains, and now I get to see as many shows as I want. Perfect - the snarky one came thru for us in the end but only with us having to get irritated - not a good way to start out our stay. To the left you see the Palms, Rio and the mountain range. My husband loved waking up and seeing the golden shine the mountains had in the morning. To the right we had a view of the Bellagio fountains and the Eiffel tower and flamingo. Room - Do be careful if you take a bath - its a little tricky to get out of the tub, I almost fell twice. Also if you move in the tub water spills over the sides constantly. I loved the bed and the decor - the pillows and bedding were great - good night sleep. We did have the same problem as some have mentioned with the TV - if you do something in the guide it freezes, beware. It happened to us three times. It wasnt the same thing, one time we just pulled up the guide and it froze. The blackout shades I agree with someone that said they arent really blackout - they have gaps that shine right in your eyes when you are in bed - and the room was soooo freaking dusty. Room Service - $70 for the worst breakfast we ever had - a burrito and eggs benedict (with pork chops, not ham - beware), chocolate crossaints and orange juice and milk - $70??? oh my and dont have the potatoes, so gross, I mean really just nasty. Tasted like oil paste. And they messed up my order, so I got to watch my husband eat breakfast on our anniversary, then he got to watch me once they finally brought me the right meal. I complained because I was so pissed this is the way our anniversary started, and we were given 4 chocolate covered strawberries. hmm - not worth it, wish I had breakfast anywhere else but here. Overall obviously we will not be staying here again. I could have dealt with the bad room service - but the attitude we received just sealed the deal that we will not go back here.
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