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  • I'll start by saying this review is specifically for this Panera at McCandless Crossing. After doing some investigating, it's a franchised store and apparently this franchise just doesn't give a rat's behind. I've had plenty of good experiences with Panera, so I don't want to overgeneralize. First, whoever designed this store should never work again. You can fit like three people in line before everyone's having to stand out the door, weaving here and there to let people out. On to the real issue, though. This store is the closest to my house and we've tried repeatedly to pick up orders to go there. Every time we get home and realize that multiple parts of the order are wrong. We've taken to trying to remember each time to check the bag and have them fix the mistakes before we leave, but there are times when you're just in a rush and don't end up doing that part of their job for them. Today we had multiple parts of our order wrong, and the manager was the one packing the order! When we got home and realized that the sandwich was the wrong sandwich and the salad was just plain missing from the bag, the "manager" said I could either come down and get a free pastry or get a free "you pick 2 coupon" in the mail. They've had to give me coupons before, and quite frankly, I would much rather just get a correct order than have to be offered a stupid coupon every time I come to the store. I will drive to Wexford or down to McKnight if I want Panera; this place has been like this since they've opened and there's no excuse any more. They're relying off of the popularity of McCandless Crossing but refusing to actually make their restaurant a better run operation. Panera, keep an eye on your franchises: I'm reasonable enough to realize that this one store shouldn't represent the company as a whole, but not everyone's so understanding.
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