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An Entity of Type : rev:Review, within Data Space : foodie-cloud.org, foodie-cloud.org associated with source document(s)

Attributes	Values
type	rev:Review
dateCreated	2015-12-29 00:00:00 (xsd:dateTime)
itemReviewed	Rooms To Go
http://www.openvoc.eu/poi#funnyReviews	1 (xsd:int)
rev:rating	1 (xsd:int)
http://www.openvoc.eu/poi#usefulReviews	6 (xsd:int)
rev:text	The store itself was good. The salesman was a little pushy but he was trying to sell. My experience after I walked out of the store was TERRIBLE. I will NEVER buy from Rooms To Go again. It was awful. After waiting almost 2 weeks to get my couch, the delivery people forgot the legs to the ottoman. They told us they would overnight the legs when they got back to the warehouse and that they were easy enough for us to install or we could set up a service appointment once we got the legs. This was a Friday and they delivered just before 5pm so I figured they wouldn't get the legs sent out Friday so I waited a few days (until Wednesday) and still no legs. I called the Customer Care Center and they made it out to be my fault that I didn't call to tell them the legs weren't delivered. They said that there was no note on my account that the legs were missing and that the delivery people can't ship parts, let alone overnight them. I don't know how I was supposed to know that since this is my first purchase from Rooms To Go. So then they say it will be 5-7 business days for the legs to get to me. The time of this phone call is now 5 days after the furniture was delivered. I was so mad and let them know. I then called this Rooms To Go location to talk to them because I was upset. They said that they will take the information and forward to a Customer Care Center Supervisor and that the supervisor would be calling me by the end of the day (which was still Wednesday). I never got a call. I called back to the Customer Care Center Thursday afternoon and asked why someone didn't call and they said they didn't receive the request from the store! They did say that my legs were sent out that morning (Thursday) and would be arriving to me on Friday. I called the store to figure out why they hadn't forwarded the request and they said that they did. They also told me that the legs wouldn't arrive until Saturday. RIght there, conflicting information. Well, the legs FINALLY showed up Saturday at 5:15pm (ish). We couldn't install them ourselves like the delivery guys had said because we don't have the right tool to do so. So I called the Customer Care Center again. Well they close at 4:30pm on Saturday (8 days after the furniture was delivered) so then I had to wait until Monday to even be able to schedule the service request for the legs. So I call Monday. They say the FIRST day they can come is Thursday (which is Christmas Eve and 13 days after the furniture was delivered). I agreed since I had no other option. Then on Wednesday, I got a text and 3 phone calls to let me know that the 4 hour window was 9am-1pm. I'm also told the tech will call prior to arriving. So Thursday morning comes around, no phone call the guy shows up. Fine. I let him in and he says that about 90% of his service calls are for ottomans not having the legs. He was in my house for 3 mins. 3 MINUTES!! Yet I had to wait. I called the Customer Care Center to just tell them how disappointed I was and all they had to say is that they will note the account. NEVER ONCE did they apologize. Some of the WORST customer service I have EVER received. I also sent an email to Customer Service and their only response was that the legs were scheduled to be installed. No sorry for your inconvenience, no let me do something to make it up to you, nothing. It was like I deserved this all along. I spent $89.99 on delivery and it was a joke. By the time my couch was completed, it had been 3 and a half weeks since I bought it and it was completed the MORNING of Christmas Eve. Hours before I had a house full of people. Again, the entire experience was awful and not once did anyone try to make the situation better. Not even a sorry. I will NEVER buy from Rooms To Go again!
http://www.openvoc.eu/poi#coolReviews	0 (xsd:int)
rev:reviewer	China

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