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  • Their quality is good, but for their VERY high prices they should do a better job. Also, WARNING... they add a 15% "environmental surcharge" to every order. So for example I recently had two dresses, one pant, and one shirt cleaned, and they tacked on *another* $6.33. I called to ask them to explain what it was, and they simply said it's to cover their costs of disposing the chemicals. FYI I checked and the state of Arizona has no such charge imposed on dry cleaners, so this is something they simply make up to take more money from each customer. Properly disposing of any hazardous materials is obviously just a normal cost of doing business for a dry cleaner, so I don't understand why I am paying for it separately. Just build it into your prices. Also, they never fully cut off the plastic tags inside your clothing, which is lazy. I was sitting in an important meeting and something was repeatedly scratching my back. I had to excuse myself and go to the ladies room, and discovered that the plastic tags had not been cut out from inside the pants. They do this with everything. It will take another second literally for them to care enough to pull out that piece of plastic so the customers don't have to do it. Just lazy. I'm happy to pay more for better quality and service, but I just don't get this place. We just tried the new cleaners next to Sprouts and they are fantastic and literally half the price. I'm not kidding. No more pat's for us.
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