My dog, Blitz, hates being groomed. The last place I took her to had her completely traumatized... when I walked her into Shaggy Chic she immediately started shaking (she's a 50lb Vizsla). The groomer immediately made both Blitz and I totally comfortable- when i came back to pick her up, she was comfortably sitting down- and seemed completely fine. I am so excited to have found a groomer who knows how to treat my dog- I will be back many more times for sure!