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| - I really wanna give this a good review, I really do.
I can tell the company makes the effort to give good customer service and to be accommodating towards different people of different diets. However, there's a few things that need to be fixed. I realize it takes time to make your business into what it needs to be.
1. Guys. It's too loud. I am not even two full decades old yet and I think it's too loud. Just because you're blasting music doesn't make it hipster and trendy and a hotspot. It's just annoying. It's Ohio City, not the East Village. Chill fam.
2. The customer service. The girls at the coffee bar were educated in the menu, sweet and really friendly. But the other 3 times I were here, I had terrible service from the waitresses. They say it's a one time thing but it happens all the time.
3. Some of the food needs improvement. Every item on the menu seems like an interesting concept but sometimes, the spices or ingredients just don't taste right. The veggie chili and guacamole? Amazing. The food truck tacos and veggie burger? Eh.
Good things:
1. Diverse menu. Some of the things on the menu I've never seen before and it's so awesome it's accommodating to different people. Vegan, paleo, gluten-free. Yes! This is GREAT.
2. It's in a good location of Cleveland so it's perfect before a sports game or concert.
3. Like I said, they have good intentions. It's hip and new...so let's see where this goes.
Overall:
Do I think it's worth a shot? Yes.
It all depends on your experience. The food still needs some improvement, I think. Things that you think will be amazing turn out to be just average.
I think the reason Townhall has some bad / average reviews is because people have high expectations. They have a good PR team, an amazing menu, options for every diet, and it seems like it would have a great aesthetic. This is BIG for Cleveland. I really have hope in this place, and it's better than a lot of places in Cleveland, I just think they need to tweak a few things for a more consistent image. With more quality imagery, customer service, and food? This place will be a Cleveland hit.
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