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  • I rent from the Lakewood, OH location a lot, as my company mandates we utilize rental cars as opposed to our personal vehicles, and the store is less than a mile from where I live. I've had both positive and negative experiences, but on balance more so positive. The location itself isn't anything to speak of, but I've always found the staff to be polite and helpful. Often times they deliver me home after I return the car, which is much appreciated. This isn't an airport rental car facility. They don't have the same cache of cars available, and often times their stock is dictated by factors they cannot reasonably control. The vehicles I get are generally clean to very clean. I've had maybe one or two which smelled of smoke (and I've probably rented something in the neighborhood of 50 times just this year). There has been considerable staff turnover. I was especially disappointed when Jermaine left. In my opinion, he should have been running the location. I can empathize with several of the negative reviews here. I guess my expectations are a little different. I doubt anyone would come away impressed by the location, but it does serve its purpose, especially for me.
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