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  • No customer service! Unfortunately if i had checked yelp before booking directly on their company website, i would have chosen another car rental agency. Made a reservation directly on their website, no problem, excellent deal, about $20/day tax incl. for a midsize vehicle. Printed off reservation sheet and brought my insurance coverage with my personal vehicle. Once i landed in YYZ, called for shuttle which was fairly quick. Once i arrived at the rental agency, about 5 ppl were ahead in line. They had no vehicles for any of them. They suggested either to wait for returning vehicles or shuttle back to the airport and choose another car rental agency. According to website, they don't charge your visa when you make a reservation, and they don't have to have to honour your reservation. (if everyone kept their rental vehicle longer than what they were suppose to, as the next renter, would you expect the company to handle this?) The agent told me to wait off to the side for 2 hours. I saw cars return back in and they rented it out to the next person waiting in line. I decided to say something and the agent said " i couldn't remember why you were sitting there, i thought you were taken care of" Now that daytime has turned dark, they finally found a car for me. I gave them my reservation notice which had all the rates and the total cost for the rental period. When they printed off the invoice to give it to me to sign off, the rates were all different.They agreed to change it back to the agreed price. It was so dark outside and after the car was washed, i was difficult to see the previous damage to the car during the initial inspection. If you plan to rent from this place, make sure you bring your insurance coverage for your personal vehicle and show them your liability coverage so that can decline their in-house coverage. Expecting renters to return the car with 3/8th full of gas is just a non common sense way of running a business. Why not rent the car out at full tank? Do u think renters want to look for a gas station as soon as they rent a car, we don't know the city let alone trying to get to our hotel or first destination.
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