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  • I thought I'd written a review for Oregano's. We like Oregano's, normally, the Bellini is my favorite drink ever. Tonight our experience wasn't that good. I've emailed the corporate office, a copy of that email is below. Tonight my husband and I went to the Oregano's located on Priest and Elliott in Tempe, AZ. We go to that location a couple times a month. Tonight we ordered our regular order of Belini, Pepsi, Boom dip, Bollo Pasta, and Italian Stuffed sandwich. On the way through the dining area the wings smelled really good. At first I didn't want to wait for them, then I decided, I'd order them and take them home. We were out on the patio. As the waitress was packing up our left overs, she kept taking them inside.We heard a commotion just inside the door and I turned around to see a box on the floor with the familiar checked paper sticking out. Four of the wait staff gathered to discuss what to do. I told my husband "they are going to give me the wings like nothing happened". And that is exactly what they did. They put the wing box on the bottom, my leftover Bollo on top in the bag and set it down. She took my husbands sandwich to box and when she came back. I asked: "was that my wings that just dropped" and the waitress replied "oh but we're getting you a new order". I'm irritated by this point, the manager came out and said "we've taken the charge off your bill, and we are getting you a FULL order of wings". Well, it was 12 of 14 wings, I had left, so this wasn't much of huge difference for me. I returned the dropped wings. We decided to leave before receiving the wings. I'm not upset that my wings dropped. I'm upset that they weren't upfront about it, and I'm upset that the manager was acting like she was doing me a favor. What I believe should have happened was; The server should have came to me, said "hey the box dropped, but nothing fell out, we can give you these wings, and take them off your tab, or we can make you new wings but it will take 20 mins". This leaves the options up to me while maintaining the honesty in the relationship. Please do not make this about the server, this is obviously the influence of bad management as there was more than one server involved. We won't be back for a while. We're not sure if we should even eat the left overs, who knows what happened out of our eye sight?
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