Ive been to Bar Louise in Columbus & Westlake & had great service. Well, I've been here twice in 2 weeks since they opened. The service level has not gotten any better. I understand challenges when opening a new business, but this was ridiculous. We asked to have the outdoor heater turned on while we waited, the girl did she would tell a Mgr, no one ever did turn it on. We were told 1/2 hr wait, it was an hour. We waited 1 1/2 hrs for our food. Our friends never received theirs, ended up talking to mgr. He comped their bill, but what a horrible experience. While we waited, we noticed very few tables being cleared. It took one girl 20 minutes to clean one single table! Another guy was just wandering around. Our food was just average. Beers were over priced. I was really looking forward to having someplace new to go to. Sorry to say I won't go back. We'll go back to Houlihans next door. Much better service, better prices & better food.