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  • Very disappointed in this location. It really deserves 2 stars, and looking at the other reviews, my experience was not an anomaly. Service was slow; they need more people working there; some employees were not friendly (though some were fine). I have been to other Dickey's locations and service was much better (friendlier, more professional, and faster.) My family and I got there at 6pm on a Sunday and waited a while in line, but we were lucky -- the line was to the door the entire time we were there, and moved very slowly. They were completely out of waffle fries, very low on the standard BBQ sauce, and out of the spicy. They ran out of ice cream, and after we finished we heard the employees telling customers they were out of macaroni and cheese. The location is small and tables are crammed together, and we had a hard time getting up to do anything (like get drinks). And since I eat chicken but not pork or beef, I'd appreciate if they didn't cut our chicken right on top of the mess from the other meats. I will say that most of the food itself is fine; the chicken is tender; the BBQ sauce is good; the kids enjoyed some nuggets; we liked the stuffed baked potato. But the mac and cheese is awful; it's like cheese soup. And my son, who loves Caesar salad, took one bite of his and declared that he didn't like it; our youngest daughter (who also loves Caesar salad, and who hadn't heard our son express his distaste) took a bite and declared the same. I opted not to find out for myself. Finally, it seems unfair that I could not couple the Groupon with the "kids eat free on Sunday" deal. We spent $12 on the Groupon, good for $24 only toward family packs; for that amount we would have gotten 2 adult meals and therefore 2 free kids' meals. And we still had to buy drinks. (Oh, and they were out of large cups.) So using the Groupon wasn't a good deal. We ended up separately buying the potato and a BBQ chicken sandwich (not a great deal at $5.50) to get the kids' meals free and took most of the family pack home. (Kids want nuggets; there's no way around that.) There are other Dickey's locations that aren't too far. Or we'll go back to Joe's Real BBQ. (For the record, Tom's BBQ in Mesa is just ok; our favorite is Phil's in San Diego.)
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