Spring Breaks and I logged in to my American Home Shield Warranty account online and made a claim.
Person from Cactus Garage Doors calls and schedules appointment. I explained to her on the phone that the spring is indeed broken because I can see it so they should bring a spring. She says that she will note the file.
HERES THE PROBLEM: They come out and look at it and tell me springs aren't covered. If I wanted it fixed it was like $400. I didn't want them to fix it for that and therefore I STILL HAD TO PAY THE $75 DOLLAR COPAY FOR MY WARRANTY.
The reason this is Cactus fault is because they knew the problem and didn't tell me that it wasnt covered. After researching its industry knowledge that they are almost never covered. To me they just wanted the 75 dollar fee.
Not only that but without me looking or knowing they plastered a big yellow sticker on my garage door opener.
Just a bad way to do business. Stay Away.