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  • Booked this hotel thinking it would be a nice "getaway" from Toronto without having to go as far as Niagara Falls for it to be a getaway. The location is good if you have a car, parking is easy and there are many places to go for entertainment, movies, bubble tea shops, restaurants that are all within a 5 minute drive. I picked this hotel because they were the few that had a "jacuzzi" suite. My advice if you want a jacuzzi suite is to go to Niagara Falls because I was disappointed to see that the jacuzzi was simply a regular tub with jacuzzi nozzle heads that spray water. As far as I can tell, everything looks clean. They could benefit by getting new towels/bath robes because they feel like sand paper. The service was below average, I was slightly worried when the customer service rep. said my credit card was declined but found out later that my card was fine and that they just entered in the numbers wrong - that threw me off a bit. Then we were unsure how much was charged on the card and when we came back to inquire the other rep went into a LONG explanation about how the hold deposits work. Overall, it was nice to getaway from home, but I should have taken the extra trip to Niagara Falls.
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