Well Blaine...you should teach your educated staff not to tell new customers that if they upgrade to $19.99 plan that there's no annual fee!!!! Oh do I see a review that your efficient staff charged someone else's fee on their account. Yeah your staff are soooooo on the ball!!!! You have such great customer service skills. I can't understand why someone would write a review on how rude your staff are when you set SUCH A GREAT EXAMPLE!!!
BEWARE!!! All the good reviews are lies!!! There's a reason why the membership is only $9.99. The place is a dump and don't be surprise when you get billed with their hidden fees. Don't bother talking to the manager because he has the check-in girl doing the new registrations when she is obviously not qualified. She doesn't even know what's on these contracts and she was using someone else's log-in to register. That should have been my red flag. DO NOT make the same mistake.