This is the first and LAST time our office will be ordering from this restaurant! I called at 11:20am to place an order for our office. They are right across the street from us so we figured this will be a nice change from the other restaurants we normally order from... boy was I WRONG! I was put on hold for 10 minutes when I initially called which was understandable since they are probably busy.... well then they disconnected the call. I called back, was finally able to place the order which was around 11:30am. I was told about 20-25 minutes which was fine because our lunch is at 12pm.... the rep arrived to pick up the order at 12pm... she was told it was going to be another 25 minutes due to 2 orders in front of ours! Why didn't they just tell me that on the phone or call me back to let me know this! Then to top it off... they did not have one of the items we ordered.... So frustrating.... NEVER AGAIN!