About: http://data.yelp.com/Review/id/M8s6F3GdDnYnUJSvD

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About: http://data.yelp.com/Review/id/M8s6F3GdDnYnUJSvD_1A3A Goto Sponge NotDistinct Permalink

An Entity of Type : rev:Review, within Data Space : foodie-cloud.org, foodie-cloud.org associated with source document(s)

Attributes	Values
type	rev:Review
dateCreated	2010-08-07 00:00:00 (xsd:dateTime)
itemReviewed	Nu Sanctuary Lounge
http://www.openvoc.eu/poi#funnyReviews	5 (xsd:int)
rev:rating	2 (xsd:int)
http://www.openvoc.eu/poi#usefulReviews	8 (xsd:int)
rev:text	Now I have been to Town Square many of times. Attending Blue Martini(BM) and Cadillac Ranch mostly. I never leave there not thinking I won't be back. Well I left NU Sanctuary feeling like I would never be back, but decided to just call management in the morning and see if they could take away the bad feeling I had upon leaving. The night started well. On NU website the hookah is $20($10 for refills), I thought it was a great discount compared to BM so I decided to hit this new place with my husband. We came in and weren't greeted but decided to just go to the patio area and have a seat. Once seated we were promptly greeted by a waitress who brought us the menu and also made great suggestions. At first glance of the menu I noticed that the hookah was priced at $30($15 for refills). Well I said we were already here and really wanted to do hookah so we decided to stay. Also on the menu it states that you have to spend up to $50 if only 2 guest. I have never seen that before on a menu in my life but I figured with the hookah $30 and the drink $24(NU Confessional, which was great) we would be spending the $50 minimum. We were promptly brought our drinks and also the hookah. When we did get the hookah it was just dropped off. He didn't ask if we knew how to use it or even tried it to make sure it worked(like most hookah place do). I do agree with other reviews the hookah did burn very quickly but my husband and I were having a great time we decided to get a refill. The second refill was better because we had a Hookah guy who keep coming and changing the coals and making sure it worked properly. At about 2am we asked the server for our bill and this is where the great night turned bad. I was given a bill with the 20% gratuity already placed on the bill. Now last I checked that's not done for parties of 2! Also I know you are suppose to tip your waitress and waiters but who gets to tell me(in a recession none the less) how much I am suppose to tip my server. I wasn't told that this would be protocol and the waitress said that it's automatically charged when you order hookah and sit at a table. I thought to myself are we suppose to stand up with the hookah? What if I came in only with the cash to pay for my hookah and drink, then what?! I am not saying this to be cheap but people please we are in a recession and my hard earned money should go towards something I want to happen not something a business thinks should be put on at the end of the bill because they want to. I paid the bill and called NU(next day). Not only were your prices on the website different then when I got in but also nothing on the menu states parties of 2 would have to pay 20% gratuity! Well again this is where it went from bad to worst. I got the managers name off of the website and called the lounge. The manager happen to pick up and I explained to him what had happen. I explained I had a good time in the lounge and that everything was nice. I said I didn't complain when the prices for the hookah were different then the site but with the 20% gratuity for a party of 2 was just a little two much. He did first apologize for me not getting the correct information but then went into telling me how Vegas nightlife is suppose to be paid. Maybe he's not aware of Vegas night life but I have never been out with my husband (and we go out at least 4 times a month) and had to pay gratuity for just us two. We do tip well but 20% was steep for the 2 of us. I explained that we weren't told about this and he over talked me and basically in my opinion didn't want to fix the problem. See I have been in customer service for over 15 years and the way he treated me over the phone shows why all the bad reviews are here. After feeling like I was about to get into a arguing match with him over the phone I asked if there was anyone higher up then him because I felt he wasn't taking my feeling into consideration. Your business advertises on the website a totally different price then what you have on the menu and I feel like it's misleading. Also your servers don't let the customers know of the 20% gratuity. That to me is not good business and I understand that it's a new business and you're just getting your feet wet but why should your customers have to pay for it! When I did ask for someone over him he said that he was the manager and that was it! I said I see there's a director here as well. He said he didn't know what a director could do for me that he couldn't do and I said return my money. The 20% gratuity and the $10 more I had to pay for the hookah. If I was getting bad customer service I wanted to be compensated for it! He did say he would return my gratuity after trying to make me feel bad for taking it from the server. I explain to him that I didn't feel bad because she worked for a company that didn't practice good customer service and thing weren't explained to me. NU is not a club it's just a lounge. Clubs charge 20% but not Lounges!
http://www.openvoc.eu/poi#coolReviews	5 (xsd:int)
rev:reviewer	Stephany

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