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  • This would have been a five star review had the manager not sucked. The food was awesome. Everything you can expect from a higher end Japanese restaurant they delivered, food wise. I highly highly highly recommend the baked scallop! It was AMAZEBALLS. On to the service! What the hell raku! We made 4 separate reservations for 4 separate parties all under different names. 3 of the parties got seated on time as scheduled. Ours was the only one with a problem. Apparently the manager who took our reservations had heard reservations for 4 tables but only had the capacity to write down 3 reservations. Walking into the restaurant the night of our reservation, all were excited because of the greatness that was Raku. As we walked up to the hostess podium we said our reservation name and how many. The hostess then went on to tell us that there was no reservation under that name. The other three tables were already seated.... How is it that our reservation was not written down when all 4 reservations were given during the same telephone conversation.....? Uh Duh. Of course the tension quickly grew. The hostess continued to look at her paper saying that there was no such reservation. Obviously someone forgot to write it down. Ever think of that? The manager came and said he was the one that took down the reservation. All that was going through my mind was " so you're the dumbass that couldn't write down four reservations" he kept telling us that we had no reservation and looking at the paper. Seriously, does no one at raku understand the situation by now or what?! Eventually the guy redeems himself and gives us a table. However, he ends up separating our table and half of us end up sitting at the bar where guests wait..... Overall, If it wasn't for the misunderstanding I would love raku to bits. The food is amazing but you people need to learn some people skills, one and how to take multiple reservations within one call, two. I will be coming back. Don't fuck up this time raku. Thanks.
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