I have had endless number of problems with this company. They request payment, then take forever to deliver the instruments. When they finally arrive, they are faulty. Despite multiple emails to try to come to a solution over 1 year, they refuse to respond.
After submitting a dispute claim to Paypal, Matthew Nelson, the director, finally decides it is time to respond - money driven, not customer service driven as is mentioned in all the other reviews.
The worst customer service I have ever experienced.